Return & Exchanges

Returns & Exchanges

Thank you for shopping Staci Sherri! We want you to feel good about the order you placed and will be happy to return/exchange full price unworn or defective merchandise within 15 days of delivery date. Returns/exchanges will not be accepted after 15 days of receipt of your order. Merchandise must be in the same condition as when it arrived - unworn and unwashed with all tags and original packaging. Swimwear and Intimates are final sale; no returns or exchanges will be accepted. Merchandise marked "as is" or "final sale" cannot be returned/exchanged.

Before sending your return/exchange shipment, email us at customerservice@stacisherri.com please include your order number, billing name, address and phone number with the item(s) & the reason for return/ exchange. 

Return/reason codes:

  1. Incorrect item shipped
  2. Wrong size
  3. Not as expected
  4. Defective
  5. Style
  6. Other; please specify why

Without the order number, a refund will be made in the form of an even exchange or a merchandise credit will be issued for the current selling price. If you received the item as a gift, in which case price information is not indicated on the front of the slip, email us customerservice@stacisherri.com to ensure you receive proper reimbursement. We cannot process returns for items purchased on any other website, or in retail, outlet or department stores. Please note any other website, or in retail, outlet or department stores cannot assist you with your Staci Sherri online return/exchange. Credit will be issued within 30 days of receipt of your return to the original method of payment less shipping and handling, gift packaging, and other fees that are non-refundable. Shipping and handling charges and sales tax and duties on shipping are not refundable.

We will provide you with a shipping label If we shipped an incorrect item, we will ship the correct item at no cost to you via Standard Ground Delivery. If you received a damaged or defective item, please notify us within 15 days of delivery. Any damage claims made after 15 days will not be accepted. We will respond to your email within 48hours to assist you with your return/exchange.

We suggest that you send your return via UPS and request a delivery confirmation tracking number. This will insure that you will receive confirmation when your package is delivered to us. You will also be able to track your package should it become lost in the mail. We are not responsible for any items lost in shipping. All return shipping charges must be prepaid. You may also use your own shipping method for your return or exchange at your own expense. Sorry we cannot accept C.O.D. deliveries.

You can send items back to us at the address below using any insured shipping method and or carrier with tracking, please be sure to include your name, email and phone number inside package as well as your order number on the package. Carefully repackage your items back into your shipping box along with your packing slip, and seal your package with packing tape. We recommend making a copy of your packing slip for your records.

 

Staci Sherri Incorporated
Attn: Return/Exchange (Your order #)
745 5th Ave, 5th Floor
New York, NY 10151