Return & Exchange Policy

Due to hygiene and safety standards, all B-Fly body care products are final sale.

We are unable to accept returns or exchanges once an order has been delivered, including:

Please review your order carefully before completing your purchase.

If Your Order Arrives Damaged

Although we do not accept returns, we will assist if your package arrives with a verified transit-related issue, such as:

If this occurs, please contact us within 5 days of delivery so our team can review your order and determine the appropriate solution.

Replacements are approved on a case-by-case basis.

We reserve the right to request additional information if needed to verify a transit issue.

We do not provide replacements or refunds for:

normal variations in texture, color, or firmness (common with natural products)
melting or hardening due to weather/temperature
scent variations
dissatisfaction with personal preference
used or opened items
general wear from handling after delivery
Natural shifts in shea butter, soap texture, or consistency do not qualify as damage.

If you believe you received the wrong item or are missing an item, please notify us within 5 days of delivery so our team can review and assist.

Once an order is placed, it cannot be canceled or modified, as most orders begin processing immediately.

For any verified transit-related issue or order concern, please contact us at:

hello@stacisherri.com