Frequently Asked Questions

Stacisherri.com and Bflybodycare.com, accepts all major credit cards – Visa, Mastercard, American Express, PayPal, Amazon Pay, Discover, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay.

You will receive an email with a shipping confirmation and tracking information once your order has been processed. Still have a question? Email us at customerservice@stacisherri.com , and we’ll be more than happy to help!

Contact customerservice@stacisherri.com immediately. If your order hasn't already been processed. In some cases, we may be able to change the address for you.

We’re sorry to hear you want to cancel your order! Please contact customerservice@stacisherri.com and include your order number. We can only cancel orders that have not yet been processed for shipping.

If your item arrives damaged or defective please contact us at customerservice@stacisherri.com within 15 days of the purchase date and include your order number in the email subject line, photo documentation of any reported damage or defect, and we’ll take care of the rest.

We are sorry to hear your shipment is lost or stolen. STACI SHERRI is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at customerservice@stacisherri.com with detailed information regarding your situation and your claim number.

We’re sorry to hear you want to return your merchandise. Return/exchange full price unworn or defective merchandise within 30 days of delivery date. Returns/exchanges will not be accepted after 30 days of receipt of your order. Merchandise must be in the same condition as when it arrived –, unworn and unwashed with all tags and original packaging. Swimwear and Intimates are final sale; no returns or exchanges will be accepted. Merchandise on “sale” or marked "as is" or "final sale" cannot be returned/exchanged. For more information check out our Return & Exchange Policy.

We’re sorry to hear you want to return your body care product(s). Once an order has shipped, we do not accept returns or exchanges.

We’re sorry to hear you want to get a refund. Please contact customerservice@stacisherri.com and include your order number. For more information please visit our Return & Exchange Policy.

Within 30 days of receipt of your return merchandise, refund will be processed to the original method of payment, less shipping and handling, gift packaging, and other fees that are non-refundable. Shipping and handling charges and sales tax and duties on shipping are not refundable.

We suggest that you send your return via a carrier that has a delivery confirmation tracking number. This will ensure that you will receive confirmation when your package is delivered to us. You will also be able to track your package should it become lost in the mail. We are not responsible for any items lost in shipping. All return shipping charges must be prepaid. You may also use your own shipping method for your return or exchange at your own expense. 

Before sending your return/exchange shipment, email us at customerservice@stacisherri.com please include your order number, billing name, address and phone number with the item(s) & the reason for return / exchange. 

Our website is secure. Our servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. STACI SHERRI does not store credit card information on our site. For more information view our Privacy Policy.