FAQ

General Questions

How do I contact you?
STACI SHERRI CUSTOMER SERVICE IS AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK ONLINE ORDER QUESTIONS
Email: customerservice@stacisherri.com
GENERAL INQUIRIES
Email: info@stacisherri.com
Check out our contact page.

 

Where are you located?
STACI SHERRI INC. Headquarters is located in the heart of New York City.
Check out our contact page.

 

A product I've seen is no longer available.
When an item is no longer available we will remove this item from our online shopping, however if a message is indicating the item is Out of Stock but you viewed as available when you placed your order we will notify you as quickly as possible if your order cannot be fulfilled. That item will be cancelled, and you will not be charged for that item.

 

How do I know my size?
Check out our fit guide.

 

Can I Pre-order?
A Pre-Order message will appear on the product detail pages for items that can be preordered that is currently not available for immediate shipping. Payment is required for pre-ordered items, and your items will be shipped 2 weeks from order date with your desired shipping method.
Check out our shipping page.

 

Do you restock items?
Staci Sherri will restock signature items however, If there is a item you would like restocked that is currently unavailable please submit your request to info@stacisherri.com
Check out our contact page.

 

Something is wrong with my order.
STACI SHERRI CUSTOMER SERVICE IS AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK ONLINE ORDER QUESTIONS
Email: customerservice@stacisherri.com
Check out our contact page.

 

What forms of payment do you accept?
ACCEPTABLE FORMS OF PAYMENTS
Visa
Mastercard
American Express
Discover
Paypal
Apple Pay
Amazon
WE DO NOT ACCEPT
• Personal Checks
• Money Orders
• Cash on Delivery
• Layaway Plans
• Gift Cards
• International Credit Cards  


How do I cancel an order?
You can cancel your order if it has not been shipped please contact customerservice@stacisherri.com.

 

Shipping

How do I check the status of my order?
Once your order has been placed please check your email and spam for order confirmation and shipping details.
Check out our shipping page.

 

Do you ship to ... ?
All orders placed on StaciSherri.com can be shipped within the United States, please note at this time we do not ship StaciSherri.com internationally. *We ship to APO/FPO and to PR.
Check out our shipping page.

 

How much is shipping to ... ?
*We offer complimentary Standard Ground shipping for orders over $100.00.
SHIPPING METHODS
Standard Ground: (Orders Under $100.00)
$10.00
2-Day:
$20.00
Next Day:
$30.00
Check out our shipping page.

 

How fast is your shipping?
SHIPPING METHODS EXPECTED DELIVERY TIMES
Standard Ground: (5-7 Business Days)
2-Day: (2 Business Days) if order is received by 1pm EST business days.
Next Day: (1 Business Day) if order is received by 1pm EST business days.
*Delivery times are approximate. Saturdays, Sundays and federal holidays are not considered business days.
*We ship to APO/FPO please allow 10-21 days for delivery; ground Shipping to PR please allow 8-10 days for delivery.

Check out our shipping page.

 

Returns/Exchange


How do I return/exchange?
Before sending your return/exchange shipment, email us at customerservice@stacisherri.com please include your order number, billing name, address and phone number with the item(s) & the reason for return/ exchange. 

Return/reason codes:

  1. Incorrect item shipped

  2. Wrong size

  3. Not as expected

  4. Defective

  5. Style

  6. Other; please specify why

 

Can I return a sale item?

Merchandise marked "as is" or “sale” or "final sale" cannot be returned/exchanged.

 

Help
How do I unsubscribe from your newsletter?
    You may also opt-out of Staci Sherri’s promotional e-mails by clicking on an opt-out link within the e-mail you receive. Please understand that if you opt-out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.

     

    Contact

      PRESS INQUIRIES
      Email: press@stacisherri.com